Read what our clients say about their TDT Plumbing experience
Two men came out to my home and looked down the drain using no instruments in March of 2017.... They said, that I needed to get someone to drain the septic tank. I contacted Coastal Plumbing, they came and did a complete scope of all of the lines, took care of the septic tank and completely repaired everything. My homeowners paid for the work, it was $14,000. Two years later, I receive a bill from Texas Drain Technologies, Inc. for $59.95 with a note that states:" Is there some reason why you have not paid this invoice? TDT did the work and would like to be paid in full." It looks like it is signed with the initials DW First of all, TDT did not do any work whatsoever... I called today, 01/31/2019 to speak with someone about this invoice. The lady that answered was extremely rude and snickered at me over the phone. I always pay my bills immediately and on time. This is very very poor customer service. In addition, a highly unethical business practice.
I can't say enough about TDT Plumbing! They were recommended to me by a friend back in June. I had a pretty clogged up toilet and our home insurance wouldn't cover it! Armando and Jacob came out, were there for quite a while. They were both very professional, polite and would answer our questions. They took care of the problem!
The toilet started to have a problem again (different problem) right before Christmas and we were going to have guests at our home. I called them late one afternoon and spoke to Vic who assured me that they would take care of it before Christmas. Next day I spoke to Melissa who explained that Micah and Jack were at another job but would be at my house in the afternoon. Micah and Jack fixed our problem and all was well again. Everyone there is very professional, very patient and good at what they do. TDT thank you for your work and professionalism!
Chose them over 10 years ago because they offer Aceduraflo. Have helped me out a number of times, many in a pinch! They expect only the best out of all their employees who are proud to work for TDT. They offer the best solutions for the situation. They are not in business to sell you unnecessary products or services. They will come back out of there is an issue. I have fired two plumbers in Houston due to ethics and overcharging. TDT is an awesome company!
I had a minor job which included a small piece of sheet rock being removed. TDT said the replacing of the sheet rock was included but not the painting. After they finished, they did not replace the sheet rock and said for them to come back out there, there would be a charge. Very disappointing. This is the only negative review i've done so i'm usually pretty easy to please...
This guy can't even keep his appointment. He wanted to epoxy my 60-year-old galvanized pipes. VERY SHADY COMPANY !!! STAY AWAY.